A/R follow-up services
Medical A/R follow-up services that turn open claims into payments
Unpaid claims don’t resolve themselves. (Company Name) follows up with payers on every open claim, by phone, portal and correspondence, until it’s paid or resolved, so your accounts receivable stays current and your cash flow stays steady.
A/R aging snapshot
0–30 days
Monitored
31–60 days
Followed up
61–90 days
Escalated
91–120 days
Priority recovery
120+ days
Recovery project
Claims resolved
Paid or closed
Example of how claims are worked by age bucket.
When A/R isn't followed up, revenue slips away
Payers don’t always pay on time, and some claims stall without explanation. Without consistent follow-up, they age until they can’t be collected.
Claims stuck with no response
Claims sit "in process" for weeks while nobody calls the payer.
A/R over 90 days keeps growing
Older claims become harder to collect every day they're ignored.
Hours on hold with payers
Staff can't spend whole afternoons on payer phone lines.
Payer requests go unanswered
Requests for records or information are missed and claims are denied.
Appeal and filing windows close
Delays turn recoverable claims into write-offs.
No clear priorities
Without a plan, staff work easy claims instead of high-value ones.
Our A/R follow-up services
We work your A/R by age, payer and value, so the claims that matter most are handled first. Every follow-up is documented in your system.
When a claim needs action, whether it’s a corrected claim, records or an appeal, we take it all the way to resolution.
- Aging analysis by payer, age and value
- Payer phone follow-up
- Payer portal and IVR status checks
- Response to payer record requests
- Corrected claim resubmissions
- Reconsiderations and appeals
- Secondary and tertiary balance follow-up
- Credit balance review
- Escalation of slow-paying payers
- Documented notes on every account
- Weekly A/R status reports
- Monthly A/R aging review
Our A/R follow-up process
A prioritized, documented workflow that keeps A/R moving.
Step 1
Analyze aging
We review A/R by payer, age bucket and claim value.
Step 2
Prioritize
High-value and time-sensitive claims are worked first.
Step 3
Contact payers
Status is checked by portal, IVR or phone with every payer.
Step 4
Take action
Claims are corrected, documented or appealed as needed.
Step 5
Report progress
You receive weekly and monthly A/R reports.
What your practice gains
Consistent follow-up keeps A/R young and cash flow predictable.
Lower days in A/R
Claims resolved faster across every age bucket.
Steadier cash flow
Fewer claims stuck between visit and payment.
Fewer write-offs
Claims collected before deadlines pass.
Full A/R visibility
Clear reports on what's owed and why.
Smart priorities
High-value claims handled first.
Time back for your team
No more payer calls for your staff.
Why practices choose (Company Name) for A/R follow-up
A/R follow-up rewards persistence and payer experience. Our team works your claims every day until they’re resolved.
- Dedicated A/R specialists who know payer processes
- Claims prioritized by value and deadline
- Every follow-up documented in your system
- Escalation for slow or unresponsive payers
- Weekly and monthly reporting
- HIPAA-focused processes and a signed BAA
How we follow up
We use every channel payers offer to get answers fast.
Payer portals
IVR systems
Phone follow-up
Written correspondence
Clearinghouse status
Fax requests
Provider representatives
Escalation contacts
Related medical billing services
A/R follow-up connects to these services across your revenue cycle.
Denial management
Denials analyzed, corrected and appealed.
Old A/R recovery
Aged and abandoned claims worked to recover revenue.
Payment posting
Payments posted and reconciled accurately.
Underpayment recovery
Payments checked against contracts, short pays appealed.
A/R follow-up FAQs
Common questions about medical accounts receivable follow-up.
What is A/R follow-up in medical billing?
A/R (accounts receivable) follow-up is contacting payers about unpaid or unresolved claims to find out their status and take the action needed to get them paid.
What is a good days in A/R for a medical practice?
It varies by specialty and payer mix, but many practices aim to keep average days in A/R under 40, with a small share of A/R older than 90 days.
Which claims do you work first?
We prioritize by claim value, age and deadlines, so high-dollar and time-sensitive claims are worked first.
How do you follow up with payers?
We use payer portals, IVR systems, phone calls and written correspondence, and document every action in your system.
Do you also handle denials found during follow-up?
Yes. When follow-up reveals a denial or a request for information, we correct, respond or appeal as needed.
Can you work our A/R if we keep billing in-house?
Yes. A/R follow-up is available as a standalone service alongside your in-house team.
Get your open claims moving again
Let our A/R team follow up on every unpaid claim. Start with a free review of your A/R aging.